Client Support

Our collaboration doesn't have to stop once your website is live
Read moreVIEW CARE PLANS

Monthly Website Care Plans

Once your WordPress website is live, our collaboration doesn’t have to end. You’ll have had a handover and have full access to your website and more often than not will be happy to make your own content changes (though I’m happy to help too!).

However, content aside, WordPress is an evolving platform with frequent updates for functionality and security; as such it requires regular updates and backups to keep your investment safe and up to date.

I recommend that my clients subscribe to one of my care plans and you can be assured that your website is in good hands. You can of course backup and manage your website yourself (after all it is your website and I hand over the keys to you – I’m happy to give you some pointers too), but I think you’ll find that my care plans are very reasonable and provide the peace of mind for you to concentrate on your businesss. View plans –>

Proactive monitoring and preventative maintenance is key; no-one can guarantee that your site will never go down, be infected with malware or compromised; but by ensuring it is maintained on a regular basis you minimise the risk and have the peace of mind that your website is fully backed up and I will be on hand to help.

Care plan clients also benefit from priority access for support and adhoc changes also at reduced rates.

Essential Care Plan

£20pcm

Suitable for smaller businesses with simple websites.
 
Includes –

• Managed website hosting
• Lets Encrypt SSL certificate
• Monthly WordPress core updates
• Monthly WordPress plugin updates
• Daily secure off-site backups (backups are stored for 90 days)
• Weekly security and malware scan
• Uptime monitoring

Professional Care Plan

£50pcm

Suitable for businesses that are more reliant on their website and may require monthly ad-hoc changes.
 
Includes –

• Managed website hosting
• Lets Encrypt SSL certificate
• Monthly WordPress core updates
• Monthly WordPress plugin updates
• 12 hourly secure off-site backups (backups are stored for 90 days)
• Daily security and malware scan
• Uptime monitoring
• Testing of contact forms

1 hour slot for support and adhoc changes per month ie. text or menu changes (to be used in the same month)

 

Premium Care Plan

£80pcm

This package is suitable for more complex websites such as eCommerce sites, where content is changing more regularily and you have client purchases.
 
Includes –

• Managed website hosting
• Lets Encrypt SSL certificate
• Monthly WordPress core updates
• Monthly WordPress plugin updates
• 6 hourly secure off-site backups (backups are stored for 90 days)
• Daily security and malware scan
• Uptime monitoring
• Testing of contact forms
• Product purchase testing

2 hour slot for support and adhoc changes per month ie. text/menu changes/product addition (to be used in the same month)

I can also offer bespoke maintenance packages to suit your needs; for example if you have websites with more frequent content updates then 6 hourly or hourly backups may be necessary. And I can add SEO monitoring with a monthly report so you can see how your website is performing.

*The care plan is a rolling monthly plan and there is no contract.
Support is provided during normal business hours. 9-5 Monday to Friday.

 

Get in touch for support or to find out more

If you would like to understand more about the care plan please get in touch and I’ll endeavor to help. You’ll find I’m friendly and approachable and would love to discuss your business needs.

I look forward to hearing from you.